Support

Shipping & Returns

Shipping Policy

We aim to dispatch goods within 48 hours wherever possible, (with Weekends and UK Bank Holidays off). If for any reason there is a problem, we will notify you so that you can change or cancel your order if necessary.

For goods marked as Pre-Order please see individual product pre-sale despatch dates.

DOMESTIC UK SHIPPING
UK Delivery is 3 - 5 business days from purchase (including packaging up at our end). 

Gone Fishing Effects uses Royal Mail for either 1st Class post or 'Tracked' Delivery depending on the service you choose at checkout. 

We use Royal Mail 48 hour Tracked shipping, so we will give you a tracking number as soon as we've shipped.

For small items like Plectrums we use Royal Mail 1st Class post and will notify you via email as soon as we've posted.

INTERNATIONAL SHIPPING

We use Royal Mail International Tracked shipping,  so we will give you a tracking number as soon as we've shipped. Delivery should take up to 3 weeks, but please allow a little longer at the moment as Covid has slowed down the postage system down a bit. 

Please allow a minimum of 45* days for delivery to all non-UK destinations - please be aware that have had instances of some packages taking up to 10 weeks to arrive due to Customs delays at the receiving country's end and COVID.

We highly recommend selecting the 'Tracked' shipping option for non-UK destinations.

IMPORT FEES

All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges are outside of our control and please be aware YOU will be responsible for these payments.

If you need to return an item, please note that customs duties are not always refundable or fully refundable. This varies depending on your country’s individual regulations.  For more information on your country’s import policy, please check with your local Customs office.

Return & Exchange Policy

MERCHANDISE

You have 30 days to return any merchandise. Please only return it in a resalable condition, we can't resell T Shirts with lipstick and beard oil on! Purchaser pays return postage fee, and refund does not include original postage costs.


PEDALS


If the pedal was purchased direct from us:-
You have 14 days from the day you receive your pedal to decide if you like it or not. If you return it, it must contain all shipping and packing material and be in an "As new" and re-sellable condition. If the condition is less than new (i.e. shows obvious signs of use) any refund will be subject to a re-stocking fee and does not include postage costs.

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