Support

FAQ

Frequently asked questions

I think there is a problem with my pedal, what do I do?


In the first instance, please send us a message through the "Contact Us" page. This is the quickest way to get a message to us. Once we have troubleshooted the problem (the vast majority of problems are solved this way) and the solution cannot be found then the decision will be made to ship the pedal back to us. Details of where to send it to will be provided in this eventuality.




What is the return policy?


**Merchandise** You have 30 days to return any merchandise. Please only return it in a resalable condition, we can't resell T Shirts with lipstick and beard oil on! Purchaser pays return postage fee, and refund does not include original postage costs.
**Pedals**
If the pedal was purchased direct from us:-
You have 14 days from the day you receive your pedal to decide if you like it or not. If you return it, it must contain all shipping and packing material and be in an "As new" and re-sellable condition. If the condition is less than new (i.e. shows obvious signs of use) any refund will be subject to a re-stocking fee and does not include postage costs.




What is the warranty on the pedals?


Gone Fishing Effects provides a 2 year warranty on all of its pedals. This includes parts and labour and return shipping back to you. You are responsible to ship it to us. If we open it up and find repairs are needed because of misuse, abuse (accidental or not) or neglect than we will not cover the repairs for free. This warranty is not transferable to a new owner should you sell the pedal.